How to return goods

If you are not satisfied with our products for any reason, you can return them undamaged and in their original packaging within 14 days of delivery .

If you are interested in EXCHANGING the goods, follow the same procedure as when returning the goods and then place a new order. We will send the money for the returned goods to your account.

If you do not return the entire order, the shipping fee will be deducted from your refund.

Returned goods must be UNOPENED and UNDAMAGED . (Only the entire unopened box of the diet).

Send the goods to our warehouse address:

Comp Alfa sro , Průmyslová 274, 27201 Kladno, Dubí, tel. 777938657

HOW TO RETURN GOODS

1- CREATE AND PRINT A RETURN RECEIPT

Select the item you want to return and the reason for the return. Follow the instructions. Print the Return Receipt and send it with the item.

2 – PACK THE PRODUCTS

Pack the goods you wish to return together with the printed Return Receipt. Make sure that there are no old labels or barcodes left on the box.

3 – HAND THE PACKAGE TO THE COURIER SERVICE

Hand over the package to the courier service office (Zásilkovna, PPL, etc.) DO NOT SEND BY CZECH POST, the shipment would not be delivered to us. If you want to use the option of ordering a PPL courier to your address, contact us at info@nupo.cz.

4 – RETURN AND REFUND NOTICE

Once we have received your returned goods and inspected them in our warehouse, we will send you a confirmation email. We will also send you a refund for the returned goods. Please note that the entire process may take up to 14 days.

The customer is responsible for the returned goods until they are delivered to the warehouse. The customer is responsible for any damage during delivery.

RIGHT TO WITHDRAW FROM THE PURCHASE CONTRACT

If you are not satisfied with our products for any reason, you can return UNOPENED and UNDAMAGED packages within 14 days of delivery.

While the goods are in your possession, you are responsible for ensuring that they are handled in a way that prevents damage or deterioration.

If you return your entire order (including free gifts), you will also be refunded the shipping cost. You only pay for shipping to our warehouse.

WARRANTY PERIOD

The warranty on the goods is 2 years.

If you purchased multiple products and are only returning some, we will refund you a pro rata portion of the money.

For more information, read the Terms and Conditions.

Do you have questions? Contact us at poradna@nupo.cz

If you need assistance with returning goods, please contact our Customer Service.

A satisfied customer is our motivation! Your feedback is important to us.